Service
1. Purchase Guidelines
Dear Customer,
You can purchase our phone from these stores in the below websites
http://www.allcall.hk There are many resellers you can choose one of them, then enter their online shop website. Due to the district limit, perhaps some of them can ship to your country but others can’t, so you need to choose one shop which can ship it to your country.
Dear Customer,
Please read the following list carefully before your purchase your it:
1.Most of our phones sold by resellers, you need to consult the detailed information with the reseller shopkeeper, such as shipping information, shipping fees, Price and privileges activity, each reseller have different policy, we can’t give the common replies.
2.You should read the our warranty policy carefully, before you make an order: http://www.allcall.hk In addition, you must clear about the resellers warranty policy.
2. General FAQ
Please follow the trouble shooting steps below to solve your issue:
1) Please press the “VOL+” button to adjust the volume;
2) Please check if the speaker is blocked. If it were, you should remove the barrier;
3) Replace the time, location, contact, to check whether it’s the network problems.
If the above methods have failed to solve your problem, please contact the reseller to apply for warranty or refund.
Please follow the trouble shooting steps below to solve your issue:
1. Please check the charger, USB data cable and battery, if they were broken, change another one;
2. Please reactivate, refresh the firmware.
You could purchase any AllCall product in our official AliExpress store:
https://Allcall.aliexpress.com/store
And you could also purchase our devices from these licensed online shops on the following website:
http://www.allcall.hk
Please search accessories on the following websites:
https://www.aliexpress.com/
http://www.ebay.com
Each AllCallL product purchased from any authorized seller has a twelve-month warranty from the date of purchase, providing by the online stores where you purchased the device. For any after-sale support, please contact online sellers for warranty.
3. Customer Service Support
Mail address: support@allcallmobile.com
Service Time: Monday to Friday 9:30 A.M. - 6:00 P.M. GMT+8 * You could also leave your questions at our forum.
* You could also leave your questions at our forum.
Service Network
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