AllCall

Service

1. Purchase Guidelines

Android AllCall Bro AllCall Rio

Dear Customer,

You can purchase our phone from these stores in the below websites

http://www.allcall.hk There are many resellers you can choose one of them, then enter their online shop website. Due to the district limit, perhaps some of them can ship to your country but others can’t, so you need to choose one shop which can ship it to your country.

Apple AllCall Bro AllCall Rio

Dear Customer,

Please read the following list carefully before your purchase your it:

1.Most of our phones sold by resellers, you need to consult the detailed information with the reseller shopkeeper, such as shipping information, shipping fees, Price and privileges activity, each reseller have different policy, we can’t give the common replies.

2.You should read the our warranty policy carefully, before you make an order: http://www.allcall.hk In addition, you must clear about the resellers warranty policy.

2. General FAQ

Dear Customer,
Please follow the trouble shooting steps below to solve your issue:
1) Please press the “VOL+” button to adjust the volume;
2) Please check if the speaker is blocked. If it were, you should remove the barrier;
3) Replace the time, location, contact, to check whether it’s the network problems.
If the above methods have failed to solve your problem, please contact the reseller to apply for warranty or refund.
Dear Customer,
Please follow the trouble shooting steps below to solve your issue:
1. Please check the charger, USB data cable and battery, if they were broken, change another one;
2. Please reactivate, refresh the firmware.
Dear Customer,
You could purchase any  AllCall product in our official AliExpress store:
https://Allcall.aliexpress.com/store
And you could also purchase our devices from these licensed online shops on the following website:
http://www.allcall.hk 
Dear Customer
Please search accessories on the following websites:
https://www.aliexpress.com/
http://www.ebay.com

Dear Customer
Each AllCallL product purchased from any authorized seller has a twelve-month warranty from the date of purchase, providing by the online stores where you purchased the device. For any after-sale support, please contact online sellers for warranty.
Dear Customer,
Please follow on these steps: “Settings” > “About phone” > “Wireless update” > “Check for updates” > “Update” > “Done”
Dear Customer,
For the network usage, please kindly match the phone network bands with your local operator bands. if matched, then the phone’s network can work well in your side. More details about frequency issue, you could check here: http://willmyphonework.net/
Dear Customer,
Please check the possible reasons and follow the trouble shooting steps below to solve your issue:
1. USB devices might be forbidden on the computer, please allow USB devices in computer Device Manager;
2. The USB dat cable might be broken or the USB port might not work, please change another data cable or try another USB port;
3. Phone’s firmware might be faulty, please download corresponding firmware from official forum and then update the phone with it.
Dear Customer,
Please check the possible reasons and follow the trouble shooting steps below to solve your issue:
1. The phone might be interfered with due to the static electricity caused by the friction, please gently press the power button to turn off the screen and turn it back on. In most cases this fault can be solved with this step;
2. The phone’s screen might be humid or wet, please wipe away the water on the screen to recover the screen-touch function;
3. There might be some running applications that slow down the system, please wait until the system is back to normal or close corresponding applications;
4. The firmware or the screen itself might be faulty, please download the firmware from the official forum and then update the phone.
Dear Customer,
Please press the “power” button and the “Vol-” button at the same time and hold for 3 seconds.

3. Customer Service Support

AllCall Mail address

Mail address: support@allcallmobile.com

Service Time: Monday to Friday 9:30 A.M. - 6:00 P.M. GMT+8 * You could also leave your questions at our forum.

      * You could also leave your questions at our forum.

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